Service and Care

Here's what our clients are saying!


Excellent care and service, I will certainly recommend you to others.
France's, North Sydney

My consulting vet was amazing.
Sharon, Kahibah

I would have no problem in using this service if and when needed. I have no problem in telling any of my friends and other people I know that if needed they should have no problem in using this service.
Vicki, Bolwarra Heights

Very re-assuring and caring and took my concerns seriously.
Ell, Elermore Vale

Everything was handled very professionally. Service was very prompt but courteous throughout. Extremely satisfied and have already recommended to a colleague.
Ian, New Lambton Heights

I have been to your clinic on a number of occasions and the service has always been outstanding.
Samantha, Belmont

Clancy and all the staff were excellent and very professional. Clancy went out of her way to support my family and myself I can see that it is not just a job to her she cares.. Thankyou to all your staff for the great job they do with our family pets. If it was not for you guys my Boof would not be here. If you guys had a day to day vet service we would be there.
Matt, Lake Munmorah

We felt the staff were very kind & caring at this emotional time. We also appreciated the follow up sympathy card we received for our beloved Chomps.
Jennifer, Garden Suburb

Thank you for providing such a great service on xmas day and please thank all your staff on Tashi's behalf...!!
Virginia, Fraser ACT

I truly wish to thank your Vet and Lucy's treating nurses for their care and attention to her needs. Your organisation is wonderful and truly appreciate all the phone calls and the successful outcome.... I do understand that other patients do not always recover... I am so thankful that Lucy is now back to her old self...
Arthur, Cooranbong

The vet and nurse were very helpful and reassuring.
Karen, Mayfield

All staff friendly and compassionate. Explained procedures and diagnosis in easy to understand terms.
Sharon, Charlestown

T.J.'s visit to NAREC was her first and only visit. Unfortunately, due to an unforeseen accident, T.J. had passed away prior to arriving at NAREC. The staff at NAREC were excellent in displaying concern for her welfare and my own. The triage nurse and vet explained what had happened, how T.J. presented (as a friend had brought her into NAREC) and the effect of the unforeseen accident on her. The staff also allowed me to have some quiet time with T.J. and referred me to Di at Newcastle & Hunter Pet Crematorium, who were amazing. I cannot thank the staff at NAREC enough for their help and service during this difficult time.
Michelle, Newcastle

The vet did everything he could to put us at ease in a difficult situation when we were both very upset. We felt very comfortable that our dog was in good hands when we left him overnight. We thought the care our dog, Ben had was outstanding and have passed this feedback into friends and family. Whilst it was a very expensive process ($1700 for just over 24hrs care) we appreciate the staff work weekends and through the night and would spend it again in a heartbeat to save Ben's life. We are extremely grateful for the care and treatment Benny received and the kindness and professionalism shown to us at a very traumatising time.
Sarah, Mayfield

We would like to thank the vet & triage nurse for everything that you did for our loving Tammy she has been sadly missed by all the family
Christine, Fennell Bay

Very comforting and positive, well done you guys are running a great business :)
Julie, Beresfield

Lovely and caring, Very supportive at a trying time
Rachel, Maryland

The consulting vet was excellent. Very clear information was given coupled with compassion and care. Excellent service - thank you!
Joanne, Cooks Hill

Both the triage nurse and vet were so kind and caring in such a sad time. Thankyou for making a tragic experience easier. Your compassion was appreciated very much.
Judith, Wallsend

Our dealings were under very stressful and worrying times, however we felt confident in leaving our sick dog in your care, and that she was certainly in the best care.
Jude, Georgetown

Even though were obviously very busy and flat out they were still so caring with Gus, considerate of our stress and concerns for him and did not rush us. When walking away it was so reassuring to see the nurse talking to and hugging Gus to reassure him. I knew he was people that really did care about animals. A huge big thank you to everyone!
Hilary, Cardiff Heights

Thank you. Your time and effort saved my beautiful pooch and I can't express how grateful I am to you all.
Grace, Charlestown